Refund Policy
Last updated: March 1, 2026
30-Day Money Back Guarantee
If you're not satisfied with your purchase, you can return most items within 30 days for a full refund.
Eligibility for Returns
Item doesn't match the listing description
Item arrived damaged or defective
Wrong item was delivered
Item not received within estimated delivery window
Buyer's remorse (subject to seller's return policy)
Items that have been used, altered, or damaged by the buyer
How to Request a Return
- 1Go to 'My Orders' in your account dashboard
- 2Select the order containing the item you want to return
- 3Click 'Return this item' and select your reason
- 4Print the prepaid return shipping label (if applicable)
- 5Pack the item securely and drop it off at the designated carrier
Refund Processing
| Payment Method | Refund Timeline |
|---|---|
| Credit/Debit Card | 5-10 business days |
| PayPal | 3-5 business days |
| FBMPS Credit | Instant |
| Bank Transfer | 7-14 business days |
Non-Returnable Items
Certain items cannot be returned, including: perishable goods, digital products, gift cards, personalized/custom-made items, intimate apparel, and hazardous materials. Please check the product listing for specific return eligibility before purchasing.
Disputes
If you're unable to resolve a return with the seller, you can open a dispute through our Resolution Center. Our team will review the case and make a fair decision within 5 business days. All decisions under our Buyer Protection program are final.
Questions about returns or refunds? Contact us at returns@FBMPS.com or visit our Help Center.