FBMPS

Dispute Resolution

Submit a dispute and our dedicated team will investigate and resolve your issue fairly and promptly.

01

Submit Dispute

Fill out the form with full details about your issue.

02

Case Review

Our team investigates and contacts both parties if needed.

03

Resolution

We contact you via email with a fair resolution.

04

Case Closed

Issue resolved and case marked as complete.

Submit a Dispute

Fields marked * are required

Include this if your dispute is related to a specific order.

The more detail you provide, the faster we can resolve your case.

Browse Topics

Response Times

Initial response24–48 hrs
Payment disputes1–3 days
Return / refund3–5 days
Account issues1–2 days
Complex cases5–10 days

Need quick answers?

Browse our Help Center for guides and FAQs before submitting a dispute.